Complaints & Grievances

At JFC it is our priority to provide an excellent experience to those who attend the college, however in the event there are problems with the service provided you are able to raise the issue with the college employee concerned immediately. This is an informal process and is often the way most complaints are dealt with.

If the complaints are not solved after informally being raised, then the next step is to complete a complaint/feedback form which is available at the College Reception area, along with copies of the formal complaint procedure. Complaints in writing will be acknowledged within 7 working days and your complaint will be responded to once the matter is fully investigated. 

The final stage of the JFC Training College complaints procedure is contacting the Local Government Ombudsman who will look into your complaint independently.

 

The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH