Apprenticeship Customer Service Level 3

Title Apprenticeship Customer Service Level 3
Course Code
Course Type Fulltime/Parttime
Course Details This is the knowledge and competency part of the qualification and essential for you to achieve the full apprenticeship. This part shows that you are competent in performing the skill, trade or occupation your apprenticeship requires.
Course Content • Team working • Health and Safety • Equal Opportunities • Communication skills • Workplace skills • Enterprise skills • Quality Assurance
Course Assessment Assessment will take place through practical training at college and at the work place as well as via theory which is demonstrated through a portfolio of evidence. This will involve extensive report writing of a good standard. Work-based assessments are also carried out. Any relevant prior knowledge you may have will be used to assist in planning the programme and training.
Entry Requirement For the Advanced Apprenticeship programme, you should be 16 years or older, working in a more senior role within a business organisation, with a strong commitment towards gaining the skills and qualifications you need to help you progress in your career. You should be working at least 30 hours per week in one of the following roles: • Customer relationship manager • Co-ordinator • Team leader • Information centre supervisor • Reception manager/supervisor • Call centre supervisor.
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