Customer Service Level 2

Title Customer Service Level 2
Course Code
Duration
Course Type Fulltime/Parttime
Course Details This nationally recognised qualification proves you can deliver customer service to a required standard. Available as a level 2 certificate, the training is designed to teach you simply how to make the right impression with customers, get a better understanding of what your customers really want and build confidence in your ability.
Course Content • Personal responsibilities • How to develop and evaluate own performance at work • Working with and supervising others in a business environment • Managing information and producing documents in a business environment • Providing and maintaining administrative services • Project management.
Course Assessment Assessment is by production of a personal portfolio of evidence demonstrating understanding and application of the performance criteria of the Level 2 NVQ Certificate in Customer Service.
Entry Requirement No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification, however it important that learners can fulfil the requirements of the assessment criteria and comply with the relevant literacy, numeracy, and health and safety aspects of this qualification. Or, At least 2 GCSEs at grades A* - D, successful completion of a Level 1 qualification or relevant experience (for mature applicants).
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